User Roles and Responsibilities

Portal users who manage customer account activity are assigned roles that dictate their access levels. This article outlines the different access levels for each of the following roles:

  • Admin: Unrestricted access (read/write) to all resources in the customer account.
  • Technical: Restricted access (read/write) for the technical resources in the customer account.
  • Accountant: Restricted access (read/write) for the billing resources in the customer account.
  • Security Analyst: Unrestricted access (read/write) to the security features in the customer account.

The following abbreviations are used in the matrix to show types of access to various features:

  • C: Create
  • R: Read
  • U: Update
  • D: Delete
  • A: Approve

The following matrix specifies each role’s access level:

Role/Functionality

Admin

Technical

Accountant

Security Analyst

C

R

U

D

A

C

R

U

D

A

C

R

U

D

A

C

R

U

D

A

Alert Management

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

   

(tick)

(tick)

(tick)

             

Report Management

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

(tick)

           

Access Right Role Management

(tick)

(tick)

(tick)

(tick)

                               

Access Right User Management

(tick)

(tick)

(tick)

(tick)

                               

API Key Management

(tick)

(tick)

(tick)

(tick)

                               

Device Management

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

     

(tick)

(tick)

             

Notification

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

(tick)

                     

SIM Management

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

(tick)

 

(tick)

(tick)

(tick)

(tick)

           

Dashboard

  (tick)         (tick)         (tick)                

Device Diagnostics

(tick)

(tick)      

(tick)

(tick)                          

Reset Password

    (tick)         (tick)         (tick)              

Security Watchtower

(tick) (tick) (tick) (tick) (tick)                     (tick) (tick) (tick) (tick) (tick)

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