Connectivity Alerts

1. To create a new alert, select Alerts from the main navigation menu and click Manage Alerts.
2. Click Create New Alert.
   
   
3. Modify the alert details.
   
   
4. Once you define the alert, click Save to create the alert.

   Note: The new alert appears on the Manage Alerts page with an Active status.

Here is a description of all parts of the Create New Alert window in the following sections:

• Alert Info
• Device Info
• Threshold and Trigger Info
• Action Info

When an alert is triggered, an email notification is sent to all users configured to receive email notifications within 30 minutes.

There is one list of email recipients and all users on the list receive emails for all alerts. When an alert is triggered, an email notification is sent to all users defined in the alert recipient list within 30 minutes.

1. To configure email recipients, select Alerts from the main navigation menu and click Manage Alerts.
2. Click Configure Email Recipients to access the recipient management tool.
   
   
   
3. Enter the desired email addresses into the list, pressing Enter between each address. Then click Save.
   
   
   

Alerts become effective immediately. Thereafter, on an hourly basis, AerPort records which devices meet the threshold(s) defined in the alert, then applies the traffic policy on the individual devices. An email notification is sent to all users configured to receive email notifications within 30 minutes.

You can monitor the status of alerts by reviewing the Current Alerts list. The # of Alerts column shows which alerts have been triggered.

• Click Download if you want to see the details about the devices that triggered the alert.
• Click the alert name to view the devices that triggered the alert.
  • Click Go to Devices to view interactive information about the devices that triggered the alert.
  • Click Create Report to load the report builder with the device IDs pre-populated in the device list.

When an alert is triggered, an email notification is sent to all users defined in the alert recipient list within 30 minutes.

For additional details regarding receiving alert information, please see the Additional Details and Limitations section.

Alerts can be modified at any time, but you cannot change the Alert Type for existing alerts. Changes are effective immediately.

To edit an alert, locate the desired alert profile in the Manage Alerts list and click the Edit button.

AerPort displays a pop-up window to edit the alert. Modify alert preferences as needed. Note that the Alert Type cannot be changed for existing alert profiles. Click Save when your edits are complete.

To delete an alert, select the desired alert profile in the Manage Alerts list and click the Delete button. Click OK to confirm the operation. The event is immediately deleted from the alert list and is no longer active.

When an alert is triggered, an email notification is sent to each user in the email recipient list. A maximum of ten (10) recipients is allowed per account.

Alerts

• Roaming Alerts cannot be created for Global SIMs.
• Alerts are processed once every hour, therefore it can take up to 60 minutes after an event occurs before the user is notified. For example, an alert is defined to send an email notification if a device does not register within 15 minutes. The device deregisters at 6:05 and does not re-register by 6:20. Because alerts are analyzed at the beginning of the hour, the email alert notification for this device will be sent to the user at 7:00.

Minimum and Maximum Threshold Alerts

• For maximum threshold alerts, there may be an additional latency of up to 20 minutes before an event is detected in the system. For example, if a device reaches a maximum threshold at 11:50, the system may not detect this event until 12:10. A notification for this alert will be sent to the user at 1:00, when alerts are processed at the beginning of the following hour.
• For minimum threshold alerts, notifications are always sent at the end of the indicated time interval; the complete time duration must pass before determining whether usage was below the defined threshold.
• For hourly minimum threshold alerts, the user will receive the alert after each full hour has passed. For daily minimum threshold alerts, the user will receive the alert after each full day has passed (GMT). For month-to-date minimum threshold alerts, the user will receive an alert at the end of the month (after the last day of the month, GMT).

Additional Latency

• There may be additional latency up to 15 minutes before an event is detected in the system; resulting in the trigger of invalid minimum alerts. For example, an alert is configured to detect a minimum threshold of 5 SMS per hour. At 11:55, the device receives a 5th SMS. At 12:00, the system has yet not detected the final SMS occurrence, therefore an alert notification is sent to the user even though the device has met the minimum threshold.
• This latency affects hourly minimum alerts only; daily and monthly minimum alerts are not affected.

When an alert is triggered, an email notification is sent to each user in the email recipient list. A maximum of ten (10) recipients is allowed per account.

• Deregistration Alert for a duration of 30 minutes, per day.
• The device de-registers at 10:45 AM.
• The device does not register again until 12:30 PM.
• Per the user's specification, an alert would be generated at 11:15 AM.
• Alerts are analyzed at the beginning of each hour, therefore an alert email is sent to the user at 12 PM.
• The alert creation time in the notification, however, is set to the user-specified trigger time, 11:15 AM.