Connectivity Service Status Page

Aeris has enhanced the network status displayed in the AerPort IoT connectivity management platform. AerPort now displays the network status in the main menu bar to provide a quick and easy view of the network availability.

Click the Network Status icon to view a drop-down list with the real-time status of the Aeris connectivity services for your account. Only the services that are active in your account are shown.

Network Status Link icon

Network Status drop-down List

When you see the green check mark and the word "Operational," the service is up and working as expected. Other status are described below in Understanding Service Status.

Clicking on any service in this view will take you to a page showing the Connectivity Service Status page where additional details can be seen such as the incident history. Scroll down the page for additional information, such as upcoming Scheduled Maintenance.

Alternatively, you can access the status page directly using the link

Connectivity Status Home Page

In addition to service status, the status page provides information about scheduled maintenance at least one month in advance, along with the date, time, and respective timezone so that you can manage your IoT devices accordingly. The page also shows details of any ongoing incidents and lists past network incidents.

Understanding Service Status

Each Aeris connectivity service status will be one of the following:

Network Status Possible Icons

A wrench icon in the menu bar indicates that a service is undergoing maintenance. This is the most common reason for an interruption in service. You can see scheduled maintenance activities by scrolling down the Connectivity Service Status page.

Wrench Icon

Network Status Wrench Icon

A red mark in the menu bar indicates an outage other than maintenance.

Red X Icon

Network Status Outage Icon
If one service is undergoing maintenance and another has an outage, the wrench icon takes precedence and appears in the menu bar.

Network Status for Multiple Service Outages

Subscribe to Updates

The Connectivity Service Status page allows you to subscribe to receive updates, maintenance notifications, and new incident reports. The frequency that updates and notifications are sent varies based on the type of notification method selected:

  • Email: Get email notifications when the Connectivity Service Status creates, updates, or resolves an incident.
  • SMS: Get text message notifications when the Connectivity Service Status creates or resolves an incident.
  • Webhook: Get webhook notifications when the Connectivity Service Status creates, updates, or resolves an incident, or when it changes a component status.

To set up notifications, click the SUBSCRIBE TO UPDATES button on the status page. After selecting the notification method, you will be able to select the individual network capability of the connectivity service to receive updates for.

Subscribe to Updates

To unsubscribe to any notifications, simply select the notification method and enter the email address or phone number used to originally subscribe. A subscription management page will appear which allows the current subscriptions to be modified.

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