MyAlerts

In this tutorial, you will learn how to use the MyAlerts widget to create, edit, and delete alerts.

The MyAlerts widget allows you to create, modify, and delete alerts. When an alert is triggered, it is posted to the Dashboard and a notification is sent to a configured email recipient list, also managed through the MyAlerts widget.

Alerts can be created to monitor Packet, SMS, Voice, Cellular Registration, De-registration, or SwitchHopping activities. Alerts can monitor activities for individual devices or a group of devices.

All parameters are customizable, including threshold values, time periods, and the action that occurs when an alert is triggered. Your Aeris connectivity service includes five (5) alerts: two (2) default alerts (which can be customized) and three (3) that you can create. If you need more than five (5) alerts, you can purchase additional alerts.

This section explains the following activities:

• Create an Alert
• Save an Alert
• Access an Alert
• Edit an Alert
• Delete an Alert
• Additional Details and Limitations
• Use Cases

To create a new alert, click Quicklinks and select Setup MyAlerts.

You will see this pop-up window with options to customize the new alert. An asterisk (*) indicates a required field.

Here is a description of all parts of the alert window in the following sections:

• Alert Info
• Device Info
• Threshold and Trigger Info
• Action Info

Once all parameters are defined, click Save to create the alert. The alert becomes active immediately.

Alerts become effective immediately.

When an alert is triggered, an email notification is sent to all users defined in the alert recipient list within 60 minutes.

For additional details regarding receiving alert information, please see the Additional Details and Limitations section.

Alerts can be modified at any time. You cannot change the Alert Type for existing alerts. Changes are effective immediately.

To edit an alert, select the desired alert profile from the My Alerts list.

AerPort displays a pop-up window to edit the alert. Modify alert preferences as needed. Note that the Alert Type cannot be changed for existing alert profiles. Click Save when your edits are complete.

To delete an alert, select the desired alert profile from the MyAlerts list and click the trash can icon in the right column. Click Delete to confirm the operation. The event is immediately deleted from the alert list and is no longer active.

When an alert is triggered, an email notification is sent to each user in the email recipient list. A maximum of ten (10) recipients is allowed per account.

Alerts

• Roaming Alerts cannot be created for Global SIMs.
• Alerts are processed once every hour, therefore it can take up to 60 minutes after an event occurs before the user is notified. For example, an alert is defined to send an email notification if a device does not register within 15 minutes. The device deregisters at 6:05 and does not re-register by 6:20. Because alerts are analyzed at the beginning of the hour, the email alert notification for this device will be sent to the user at 7:00.

Minimum and Maximum Threshold Alerts

• For maximum threshold alerts, there may be an additional latency of up to 20 minutes before an event is detected in the system. For example, if a device reaches a maximum threshold at 11:50, the system may not detect this event until 12:10. A notification for this alert will be sent to the user at 1:00, when alerts are processed at the beginning of the following hour.
• For minimum threshold alerts, notifications are always sent at the end of the indicated time interval; the complete time duration must pass before determining whether usage was below the defined threshold.
• For hourly minimum threshold alerts, the user will receive the alert after each full hour has passed. For daily minimum threshold alerts, the user will receive the alert after each full day has passed (GMT). For month-to-date minimum threshold alerts, the user will receive an alert at the end of the month (after the last day of the month, GMT).

Additional Latency

• There may be additional latency up to 15 minutes before an event is detected in the system; resulting in the trigger of invalid minimum alerts. For example, an alert is configured to detect a minimum threshold of 5 SMS per hour. At 11:55, the device receives a 5th SMS. At 12:00, the system has yet not detected the final SMS occurrence, therefore an alert notification is sent to the user even though the device has met the minimum threshold.
• This latency affects hourly minimum alerts only; daily and monthly minimum alerts are not affected.

When an alert is triggered, an email notification is sent to each user in the email recipient list. A maximum of ten (10) recipients is allowed per account.