Troubleshooting a device that has stopped communicating

When a device has experienced a data connectivity issue and stopped transmitting and receiving data, try these steps below before opening a support ticket:

1. Verify the signal strength on the device.
2. Verify if the device has been registered on the AerPort portal.
3. Try to send the "Test" MT- SMS from the AerPort portal and check it has been delivered or not. If it hasn't delivered successfully, make a note of the error message.
4. Try to reboot or power cycle the device.
5. If the issue still hasn't been resolved, please open a support ticket for further troubleshooting. Email at support@aeris.net