Troubleshooting a device that has stopped communicating

When a device has experienced a data connectivity issue and stopped transmitting and receiving data, try these steps below before opening a support ticket:

  1. Verify the signal strength on the device.
  2. Verify if the device has been registered on the AerPort portal.
  3. Try to send the "Test" MT- SMS from the AerPort portal and check it has been delivered or not. If it hasn't delivered successfully, make a note of the error message.
  4. Try to reboot or power cycle the device.
  5. If the issue still hasn't been resolved, please open a support ticket for further troubleshooting. Email at  
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