Your Aeris Virtual Assistant (Ava)

Aeris Virtual Assistant (Ava) is a text-based chatbot utility that can perform complex, multi-step activities with a single, user-friendly command. Here are a few common tasks you can complete with Ava:

  • Get device details
  • Cancel a device
  • Suspend a device

In this article:


Ava enables users with Admin or Technical roles to complete portal operations using chatbot commands. This simplifies device management and facilitates administrative activities in your account.

For example, you typically need to complete the following steps to cancel a device in the Aerport Portal:

  1. Open the Manage SIMs page.
  2. Locate the device you want to cancel.
  3. Click the options icon and select Cancel.
  4. Select a reason for the cancellation.
  5. Click OK to cancel the device.

To cancel a device with Ava, simply submit the following requests into Ava's chat bar:

  1. set device {deviceId}: Specifies the device you want to cancel.
  2. cancel: Instructs Ava to cancel the device.
  3. yes: Confirms the cancellation.

Accessing Ava

Ava is integrated with the Aerport Portal using the single-sign-on (SSO) service. Therefore, you don't need separate credentials to access Ava.

To access Ava:

  1. Log in to the Aerport Portal.
  2. In the navigation menu, click Virtual Assistant. This opens Ava in a new tab.
  3. Enter what can you do? in the command box to view available commands. For a full list of support commands, see Actions Available on Ava.

Actions Available on Ava

This table contains a full list of available Ava commands :

Action Description
set device {ID} Sets the device context.

This enables you to make multiple requests without having to explicitly include the device ID.
get device {ID} Gets device details.
status {ID} Gets device network status.
block device {ID} {TypeOfService} Blocks the specified traffic type for a device.
unblock device {ID} {TypeOfService} Unblocks the specified traffic type for a device.
suspend device {ID} Moves the device from the Active-Billed to Suspended state.
unsuspend device {ID} Moves the device from the Suspended to Active-Billed state.
get location {ID} Gets the last reported location of the device.
get traffic {ID} from {month} {date} {year} to {month} {date} {year} Gets the device traffic report.

Note: You cannot get traffic reports older than a month.

cancel device {ID} Removes a device from the network.
stop Stops communication with Ava and exits the window.
refresh Acts as a reset. This action:
  • Clears the current context you configured using the set device command
  • Clears the existing conversation
  • Returns you to the welcome screen
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