- Monthly Reports Tab

Monthly reports from the previous four billing periods are available for download on the Monthly Reports tab. New monthly reports are generated automatically and uploaded to your account after the end of each billing period.

  1. Select Reports from the left menu in AerPort.
  2. Select the Monthly Reports tab from the resulting Report Center screen. The Monthly Reports Archive appears.
  3. Select the month for which you want to view reports.
  4. Click the green icon to download the CSV or ZIP file containing the data.


In this article:

Basics

Aeris bills for services in arrears on a calendar month basis. The documents related to billing, including your invoice, are available for download from AerPort within the first week of the following month. The full suite of billing documents provides layers of detail supporting the charges included in your invoice. These documents include: invoice, invoice detail report, account summary, and detail traffic reports.

The monthly reports received may include some or all of the following.

  • An invoice detail report summarizing the charges incurred for the billing period.
  • An Account Summary report that lists the device attributes, status, and traffic totals for all devices. This report may be called "New Summary" or "Account Summary (Enhanced)."
  • Traffic Detail Reports, such as:
    • A messaging detail report for all LTE devices that details all SMS traffic during the billing period.
    • A messaging detail report for all GSM devices that details all the SMS traffic during the billing period.
    • A data packet session detail report for all LTE devices that details the packet data session traffic sent during the billing period.
    • A data packet session detail report for all GSM devices that details the packet data session traffic sent during the billing period.
    • A voice detail report for all LTE devices that details all voice call traffic during the billing period.
    • A voice detail report for all GSM devices that details all voice call traffic during the billing period.
  • A Consolidated Account Summary or New Consolidated Account Summary report, available only for master accounts with associated child accounts.

The invoice is also delivered as an Adobe® Portable Document Format (“PDF”) file, sent via e-mail to your company's main account holder.

The other reports are ASCII text files with Comma Separated Values (CSV) content. Using CSV content enables you to open the reports in a variety of ways—in text editors, data-processing programs, or, most commonly, in spreadsheet programs such as Microsoft Excel, or in an Oracle or MySQL or other database.

Standard Monthly Reports Generated

AerPort generates the following monthly reports, however the actual reports available for you to download will vary depending on your account configuration. The report names may also differ slightly depending on the products assigned to your account.

The format of these reports is standardized and cannot be customized.

Report Name

Description

Invoice Detail Report

Provides a break down of your monthly invoice by rate plan and charge type (for example, specific traffic type or access fees).

New Summary (Account Summary)

Provides a summary of all devices and activity for the billing cycle.

Packet Data Report

Provides a detailed listing of packet data traffic during the billing period for each device.

SMS Traffic Report

Provides a detailed listing of SMS traffic during the billing period for each Device.

Voice Traffic Report

Provides a detailed listing of Voice traffic during the billing period for each session.

How to Read Invoices

Your invoice summarizes the quantities and charges for each type of service used by your devices each month. The services are broken down by the product type and the services and fees within each product type. The actual line items shown on your invoice will depend on the services to which you are subscribed and will appear for only those that have non-zero quantities.

Billing invoices from Aeris are delivered electronically (via e-mail) to the default billing contact in PDF format for quick and easy reading and printing. The invoices are simple to read and provide a summary of charges for the billing period. 

Important: All times and periods are specified in UTC (Coordinated Universal Time).

The Aeris billing period starts at 00:00:00Z (in UTC) on the first day of the month, and ends at 23:59:59.999Z (in UTC) on the last day of the month. For information on Date and Time formats, please see Aeris Standard Date and Time Format Specification.

A sample invoice is shown below:


Sample Invoice

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