- Network Tab

The Network tab of the SIM Information box displays identifiers of the SIM, allows you to perform basic operations on the SIM, and displays location information and recent device transactions.

  1. Select Manage SIMs from the SIMs menu.
  2. Find the SIM you want to view in the SIM list and click it. The SIM Information box appears.
  3. By default, the Network tab is displayed.

In this article:

Viewing the Network Status of Your SIM

The Network Status section provides the connectivity status of the SIM and its identifiers.

You will see some, but not all of the following fields.

Field Description
Registered Yes or No; whether the device has registered on the Aeris network. However, the device may not actually be connected to the network.

Note: In the case of Fusion NA devices, this field reflects that the device was known to be registered on the Aeris network at least once, at the time indicated by the timestamp.

Registered as of If the SIM is currently registered, this is the date and time that the current registration started.
Last Registration at Whether the SIM is currently registered or not, this is the date and time that the last registration took place.
In Data Session Yes or No; whether the device is currently able to send and receive data.
APN The Access Point Name being used on the device. There may be one or two allowed APNs. This field is particularly useful if you use more than one APN with the same device.
Carrier MCC MNC The Mobile Country Code and Mobile Network Code being used by the carrier.
IP Address The IP Address field is based on the type of APN assigned to the device.
  • If the APN is dynamic, then the IP address is dynamic. In this case, the actual IP address is populated only when the device is in a data session.
  • If the APN is static, then the assigned IP address is displayed.
If the SIM is not currently registered, you see "Not in active IP session."
IMSI The International Mobile Subscriber Identity; this number is stored on the SIM and is used to identifer a subscriber.
MSISDN The Mobile Station ISDN Number; this is the full phone number of a subscriber. Its purpose is to allow the device to be called.
ICCID The Integrated Circuit Card ID; this is the identifier of the actual SIM card
Current Session Start The date and time that the current data session started.
Previous Session Stop The date and time that the previous data session stopped.

Note that the Network Status section is similar to using Run Diagnostics in Classic AerPort.

Testing Connectivity with the SIM

Once your SIM is activated, registered, and in a data session, you can perform some network operations to test the connectivity. These operations can assist in diagnosing any problems your device might be experiencing. After performing a device operation, results are displayed in the operations log window along with the current date and time.

The operations available vary depending on the product that your SIM is assigned to.



Product Support

Clear registration

This operation cancels your SIM's current registration, forcing your SIM to re-register.

Global SIM, Dual-Mode A-LH, Fusion Global, Fusion Global HD, Fusion NA

Find devices nearby

This operation obtains the last known location of your SIM as well as the number of SIMs in the same cell sector within the last 24 hours.

Global SIM, Dual-Mode A-LH, Fusion Global, Fusion Global HD, Fusion NA

Send SMS

This operation sends an SMS to your SIM and determines whether it was successfully delivered or not.

Global SIM, Dual-Mode A-LH, Fusion Global, Fusion Global HD, Fusion NA

Ping device

This operation sends a ping message to your SIM with a timeout of 20 seconds. The operation log will report whether the SIM is in an active Packet data session or not.

Global SIM, Dual-Mode A-LH, Fusion Global, Fusion Global HD, Fusion NA

Locate device

This operation provides the specific latitude and longitude coordinates of your SIM's current location. If the location is available, the information will be displayed in a map within a 500-meter radius.


Get local dialable number

This operation will provide a local dialable number to your SIM, along with Nature of Address (NOA) and Numbering Plan indicator values. The telephone number provided is typically provided for testing purposes and is valid only for a short time. Dual-Mode A-LH, Fusion Global, Fusion Global HD
Analyze device This operation is available to customers who have purchased additional security features, including Deep Forensics. See - Network Tab, Analyze Device for information on this operation.


Note that SMS operations use the AerFrame API, and you may see AerFrame error codes in the result log. For information about the AerFrame API, including a list of error codes, click here.

  1. From the SIM Information box, Network tab, observe the SIM Operations box.

  2. Click Ping device to test the network communication with the device.
  3. If the device supports SMS, click Send message, enter a short message, and click Send to test sending a mobile-terminated SMS to the device.
  4. If the device supports Voice, click Get local dialable number. The resulting number is valid only for a short time. Use a telephone to call the dialable number for testing purposes.
  5. If you are testing the SIM in a mobile phone, using the browser on the phone, test the ability to receive data by entering a URL, such as https://www.aeris.com. (Ensure that Wifi is turned off so you are testing the cellular connectivity of the SIM.)
  6. Optionally click Find devices nearby if you have a group of devices that all use the same cell tower.

You can clear out the log at any time by clicking Clear log.

Viewing the Location

The Location section of the SIM Information box displays location information for the cell tower where the SIM is currently active if the following pre-requisites are met:

  • The SIM is of product type Global SIM, Fusion NA, Fusion Global, or Fusion Global HD.
  • The SIM is currently registered on the network. The cell tower details are available for a registered SIM, including MMC, MNC, LAC, and Cell ID. See the AerFrame Network Location API for more details.

If the pre-requisites are not met, you see "Unable to establish geographic location of reported cell tower."

You can click the coordinates in blue to view the cell tower location where the device is currently active in Google Maps.

The four identifiers displayed in the Location section comprise the Cell Global Identity for a base transceiver station (cell tower).

  • MCC: Mobile Country Code
  • MNC: Mobile Network Code
  • LAC: Location Area Code
  • Cell ID: The identifier of the base station within the location area.

Note: AerPort uses on the Google Location API service to fetch the latitude and longitude of the cell tower location. Sometime, this API is not able to get the location coordinates, so the information is not displayed.

Creating a Device Transaction Report from the SIM

The Network tab provides easy access to a report of network traffic transactions related to the SIM you are viewing.

  1. Select Manage SIMs from the left menu in AerPort.
  2. Locate and click your device.
  3. In the SIM Information box, view the Network Status tab.
  4. In the bottom area of the screen, view the Traffic Type list box.

  5. Select the type of information you want to view.
    • All: View all applicable types of traffic generated by this SIM.
    • Control Plane: View Registration, De-registration, and Clear Registration events associated with this SIM. Note that Control Plane information is not available for Dual-Mode A-LH SIMs.
    • Packet: View data session traffic generated by this SIM.
    • SMS: View a log of SMS text messages coming into or originating from this SIM.
    • Voice: View a log of Voice calls coming into or originating from this SIM.
  6. Click Create Report.
  7. The Build a Report screen appears. See Build a Report for further information.

Note: From the left main menu, you can select Reports for a wider variety of reporting options.

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